WALAI AutoLIB – RSSRSSWALAI AutoLibEffective Customer Care / Pat Wellington.http://lib.tat.or.th/catalog/BibItem.aspx?BibID=b00007648<img src="http://tourismlibrary.tat.or.th/bookcover/7648/7648-fc-t.gif" align="left" height="150" width="120"/>Service Design for Business : A Practical Guide to Optimizing the Customer Experience / Ben Reason.http://lib.tat.or.th/catalog/BibItem.aspx?BibID=b00010369<img src="http://tourismlibrary.tat.or.th/bookcover/10369/10369-fc-t.gif" align="left" height="150" width="120"/>